COVU OS is the first AI-native operating system for insurance agencies where the task is the unit of work, and AI is native to every step.
Insurance agencies distribute nearly $1 trillion in P&C premiums. The technology behind that distribution is still email inboxes, manual routing, and static role assignments.
COVU OS creates a clean operational foundation out of the complexity agencies deal with every day, so AI agents and insurance professionals can work together efficiently from the first request to the final resolution.
Incoming requests (e.g., renewals, COIs, quotes, billing inquiries) are automatically broken down into dynamic, structured tasks designed to create the most efficient process to complete every work request.
COVU's proprietary AI, built on thousands of insurance transaction data points. It assists, executes, analyzes, and operates autonomously, from reading emails and extracting policy data to running QA checks and flagging coverage gaps.
Tasks are dynamically routed to VERO (AI), licensed agents, or unlicensed agents based on capability, not account ownership, eliminating bottlenecks and wasted expertise across 10+ operational skills.
Live queue visibility, workload distribution, SLA tracking, and instant reallocation. Enterprise-grade operational control for independent agencies.
Model operational changes before deploying them. Test staffing decisions, automation levels, and workflow changes against real book of business data.
Managers can A/B test workflows and track performance outcomes while the infrastructure enables AI to learn continuously, improving processes and generating new playbooks and methods over time.
Real results from a real agency on COVU OS. Just operational infrastructure doing what it should.
Based on a small to mid-sized agency with $1M+ revenue · 50,000+ customers served on COVU OS
COVU OS is rolling out to select agencies. Request a demo to see it in action.