Free BEX Data Report

Where your service hours actually go.

One week of real service activity across multiple mid-sized P&C agencies, drawn from a record of more than 10 million data points. See where the day really goes, and what it costs.

Where time hides between the AMS and your carrier portals
Which carriers cost up to 10x more time per task
How much of the day is manual copy-and-paste
How much routine work AI is already handling

An insurance service professional at their laptop in a modern office, delighted to see how much easier the work just got with COVU BEX

~44%

tasks run by AI

~10x

carrier time gap

10M+

data points

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Aggregate, anonymized data. We never share your details.

Inside the BEX report

A detailed look inside day-to-day service operations.

We ran BEX across many carriers and multiple mid-sized P&C agencies, then turned it into one clear read on where service time really goes. The specifics stay in the report. Here is what you will find inside:

Carrier efficiency

The carriers that quietly cost 10x more

Adjusted for volume, one carrier's portal can take up to ten times longer per completed task than another. See which ones drain your team.

Where the day goes

The hours lost between the tabs

How much of the average person's day disappears into carrier portals, tab-switching, and simply logging in, measured minute by minute.

The manual tax

Copy, paste, repeat

How many times a day a rep hand-carries the same details between systems, and where that turns into rework and errors.

Automation map

Where to automate first

The specific workflows and carriers where automation returns the most hours, so you start where the payoff is biggest.

AI today

What AI can already take

The share of routine service work that can move off your team now, broken down by task type and carrier.

Benchmark

A real mid-sized service day

How a mid-sized agency's service day actually breaks down, so you can hold your own operation up against it.

Free. About a 10-minute read.

A short, visual report. Fill out the form and it opens right away.

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Report preview: where the service day goes

A preview from the report.